FAQ

What products are available?

In this customer-service process, the catalog includes packaged soft drinks across classic, flavored, zero-sugar, international, limited-time, and special-release selections.

Is every order shipped free?

For the request described here, any free-shipping qualification and the final delivery charge are shown at checkout.

When is an order prepared and delivered?

Under the steps outlined below, preparation usually takes 1–2 business days. For the guidance on this page, transit is estimated at 3–5 business days after dispatch and is not guaranteed.

Can I return or exchange an item after changing my mind?

In this customer-service process, yes. For the request described here, a change of mind, personal preference, or an incorrect selection may be submitted for a mailed return or exchange within 30 days after delivery.

What condition is required for a non-defective return?

Under the steps outlined below, the item must still be new, unused, and in its original state, with its packaging, labels, and supplied accessories.

How do I mail a return?

For the guidance on this page, request authorization before sending the item. In this customer-service process, the parcel includes a return label, and using that label is free.

Is there a restocking charge?

For the request described here, no restocking fee applies to an approved return.

What if the order is damaged, defective, wrong, or incomplete?

Under the steps outlined below, send the order number, checkout email, an explanation, and clear photos or video of the item and packaging. For the guidance on this page, material differences from the listing can also be reviewed.

How quickly is an approved refund handled?

In this customer-service process, it is processed to the original payment method within 10 days after approval. For the request described here, the bank may need extra time to display it.

Which payment methods can I use?

Under the steps outlined below, the payment options displayed on the secure checkout page are the currently accepted methods.

How do I reach support?

For the guidance on this page, use the contact details below and include the order number and checkout email when the question concerns a purchase.

Are cookies, analytics, or advertising tools used?

In this customer-service process, necessary cookies support core functions, while analytics or advertising measurement tools may be used as described in the Privacy Policy.