Refund Policy

For the guidance on this page, returns are available for both defective and non-defective merchandise, and customers may also request an exchange.

Thirty-day request window

In this customer-service process, start the request within 30 days after the package is delivered. For the request described here, a qualifying item must be new, unused, and in its original condition, with the original packaging, labels, and every included accessory kept together.

Reasons we accept

Under the steps outlined below, a non-defective return may be requested after a change of mind, because of a personal preference, or when the wrong item was selected. For the guidance on this page, we also review items that arrive damaged, defective, incorrectly sent, missing a component, or materially different from their description.

Information to send

In this customer-service process, provide the order number, the email used at checkout, and an explanation of the request. For the request described here, for damage, a defect, a wrong shipment, or a missing part, we may require photographs or video of both the item and its packaging.

Mail return and prepaid label

Under the steps outlined below, returns are completed by mail. For the guidance on this page, a free return label is included in the parcel. In this customer-service process, contact us for authorization before mailing anything back, and follow the supplied return instructions.

Fees, exchanges, and refunds

For the request described here, no restocking fee is charged. Under the steps outlined below, an exchange depends on current inventory. For the guidance on this page, after approval, a refund is sent to the original payment method and is processed within 10 days; the financial institution may take additional time to post it.

Email: zmrdebyl@gmail.com
Mailing address: 760 Pike St, Seattle, Washington, 98101, United States
Phone: (564) 794-6352